STORE POLICY
Shipping
The entirety of your order will be made, cleaned, packed and shipped by me, 1 person.
Once your order is placed, and payement is recieved please allow 1 to 2 weeks for your pieces to be made. Then shipping inside switzerland should only take a few days.
Please do keep in mind that once your order is in the hand of the post office I no longer have control over it.
If you've made an error in your shipping info, please inform me as soon as possible and I will change it if I still can. If your order has already shipped to a wrong adress you will be responsible for the cost of re-sending your package.
If additional import fees and taxes applie to your package for out of country orders the recipient will be responsible for them.
Returns and exchanges
All my pieces are handmade to order and sales are finals. I will not issue a refund or exchange unless in the case your piece presents a major defect.
Repairs
I believe in cherishing the objects we possess and limiting our consumption. Thats why I make my pieces in a durable and recyclable material. And that's also why I will gladly repair pieces that need it and extend their life free of charge, under two conditions:
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- the piece in question is not a discontinued model and I still have the pieces for it
- you are responsible for the handling the fees to ship it to me and back to you
If you're in need of this service please contact me directly via my email cavecanem.chains@gmail.com and will discuss togheter what can be done for your jewelry.